Refunds & billing
Last updated: August 24, 2026
This page explains how payments, refunds, and creator payouts work on PZIMI. Card payments and creator payouts are processed by Stripe.
1. What fans can buy
- Creator memberships — recurring access to a creator’s members-only content (billing interval shown at checkout).
- Pay-per-view (PPV) posts or messages — one-time unlock of specific content.
- Tips — voluntary one-time support to a creator.
Prices are set by creators and shown clearly before you pay. The PZIMI app opens pzimi.com in your browser to complete the purchase; currency and total are confirmed on the Stripe Checkout page.
2. Payment processor
PZIMI uses Stripe to process payments. PZIMI does not store full payment card numbers on our servers. Stripe’s terms and privacy policy also apply to the payment step.
3. Subscriptions
Memberships renew automatically until cancelled. You can cancel from your account settings or by contacting info@pzimi.com. Cancellation stops future renewals; it does not automatically refund the current billing period unless required by law or approved under this policy.
4. Refund policy
Because digital content and membership access are delivered immediately, all sales are generally final. We may issue a refund or credit at our discretion when:
- You were charged in error (duplicate charge, wrong amount)
- You could not access purchased content due to a confirmed platform fault
- Required by applicable consumer law
Tips and successfully unlocked PPV content are typically non-refundable. Refund requests should be sent within 14 days of the charge to info@pzimi.com with subject Refund Request, your account email, approximate charge date/amount, and a short explanation.
Approved refunds are returned to the original payment method via Stripe and may take several business days to appear on your statement.
5. Chargebacks
Please contact us first so we can help. Unwarranted chargebacks may lead to account suspension while we investigate.
6. Creator earnings & payouts
Creators earn from memberships, tips, and PPV after PZIMI’s platform fee (see Terms; fee improves with creator level).
Most countries: bank payouts via Stripe Connect Express (identity + bank verification).
India: payouts are processed to your Indian bank after KYC approval in Creator Studio. Minimum withdraw and clearance holds (tips ~7 days, memberships ~14 days for new earnings) apply before funds are Available.
Payout timing and Available balance follow our earnings clearance schedule in Studio, plus Stripe’s rules where Connect is used. PZIMI may also hold or reverse funds for fraud, chargebacks, refunds, legal, or policy enforcement.
7. Chargebacks & disputes
If a fan files a card dispute, PZIMI freezes that sale so it cannot be withdrawn until Stripe closes the case. We respond with evidence in Stripe. If the dispute is won, the hold is released. If it is lost, the creator share is reversed from the ledger (including against future Available if the funds were already withdrawn).
Repeat lost disputes can pause withdrawals (2) or suspend the creator Studio account for review (3). Permanent account bans are made by PZIMI staff, not by an automatic rule. Contact info@pzimi.com before disputing a charge with your bank so we can help faster.
8. Taxes
Creators are responsible for taxes on their income. Fans are responsible for any applicable taxes shown at checkout. Stripe may collect tax information from creators where required.
9. Billing support
Email info@pzimi.com with subject Billing. Include your registered email, date of charge, and amount. We aim to reply within 2 business days.
Related: Terms of Service · Privacy Policy · Contact